Census Growth Through Outreach, Retention, and a Seamless Client Experience
What is it and how can you contribute?
AHF’s North Star initiative is about aligning ourselves with our patients. And as we serve our clients, visitors, and shoppers, we should look to this principle as our guiding light.
This initiative is about people trusting AHF and choosing us for their specialty care. It’s about keeping the clients we already have by exceeding their expectations. And it’s about seeing every touch point with a client as a chance to make a difference in their lives.
When we embody these ideals and go Above & Beyond during our interactions with clients, we give them the focused attention they need to feel like AHF is their home for health care.
To make the North Star initiative work, we’ll need help from AHF staff across the organization. Each of us should think about how our daily work connects with our North Star, supports our clients, and impacts public health.
Census Growth Through Outreach, Retention, and a Seamless Client Experience
What is it and how can you contribute?
Our north star is about more people trusting AHF for their specialty care. We can accomplish this by focusing on census growth–increasing the number of AHF Healthcare Center clients.
AHF’s North Star also means focusing on retention–keeping the clients we already have by exceeding their expectations.
Every touch point with a client is a chance to help them. When you go Above & Beyond during these interactions, you give people the extra care they need to feel like AHF is their home for health care.
When you delight visitors or customers, you show them the potential of choosing AHF.
What does the North Star mean to you?
What does the North Star mean to you?
Terri Ford | Chief of Global Advocacy & Policy
