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Census Growth Through Outreach, Retention, and a Seamless Client Experience

What is it and how can you contribute?

AHF’s North Star initiative is about aligning ourselves with our patients. And as we serve our clients, visitors, and shoppers, we should look to this principle as our guiding light.

This initiative is about people trusting AHF and choosing us for their specialty care. It’s about keeping the clients we already have by exceeding their expectations. And it’s about seeing every touch point with a client as a chance to make a difference in their lives.

When we embody these ideals and go Above & Beyond during our interactions with clients, we give them the focused attention they need to feel like AHF is their home for health care.

To make the North Star initiative work, we’ll need help from AHF staff across the organization. Each of us should think about how our daily work connects with our North Star, supports our clients, and impacts public health.

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Census Growth Through Outreach, Retention, and a Seamless Client Experience

What is it and how can you contribute?

Our north star is about more people trusting AHF for their specialty care. We can accomplish this by focusing on census growth–increasing the number of AHF Healthcare Center clients.

AHF’s North Star also means focusing on retention–keeping the clients we already have by exceeding their expectations.

Every touch point with a client is a chance to help them. When you go Above & Beyond during these interactions, you give people the extra care they need to feel like AHF is their home for health care.

When you delight visitors or customers, you show them the potential of choosing AHF.

What does the North Star mean to you?

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Michael Weinstein | President of AHF
“These 10 simple words chart our course forward.  In order to control HIV and other public health threats, house the homeless, and feed the hungry we must reach out widely, follow through to retain clients, and create an experience that makes them feel truly embraced.”
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Terri Ford | Chief of Global Advocacy & Policy
“When the forest is dark and the way forward is unclear with prickly obstacles on the path, we look up to the night sky to the guiding light, the North Star, to help us forge our way. And the star will not fail us. ”
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Laura Boudreau | Chief of Operations/Risk Management and Quality Improvement
"North Star means that however bad the weeds get, and however deeply we fall in them, if we just look up, we’ll see the way forward. So when we’re caught up in lots of projects and tasks and deadlines, don’t forget to look up and ask, “Is my effort ultimately helping the organization grow? Is it helping reach more people, give them a better experience, and help them stay with AHF?” 
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Donna Tempesta | Northern Bureau Chief & VP Finance
"Our North Star is our guiding light – our GPS – our purpose."

What does the North Star mean to you?

Image
Michael Weinstein | President of AHF
“These 10 simple words chart our course forward.  In order to control HIV and other public health threats, house the homeless, and feed the hungry we must reach out widely, follow through to retain clients, and create an experience that makes them feel truly embraced.”
Image

Terri Ford | Chief of Global Advocacy & Policy

“These 10 simple words chart our course forward.  In order to control HIV and other public health threats, house the homeless, and feed the hungry we must reach out widely, follow through to retain clients, and create an experience that makes them feel truly embraced.”
Image
Laura Boudreau | Chief of Operations/Risk Management and Quality Improvement
"North Star means that however bad the weeds get, and however deeply we fall in them, if we just look up, we’ll see the way forward. So when we’re caught up in lots of projects and tasks and deadlines, don’t forget to look up and ask, “Is my effort ultimately helping the organization grow? Is it helping reach more people, give them a better experience, and help them stay with AHF?” 
Image
Donna Tempesta | Northern Bureau Chief & VP Finance
"Our North Star is our guiding light – our GPS – our purpose."