April Above & Beyond

NomineeReasonImpactSubmitted By
Marisa NilchaveeI remember the first project I worked on with Marisa. We were both sooo confused on what the BoD needed for each of their presentations. We were able to work it out together and each of us were able to rise to the occasion.Marisa is a wrangler, a shot-caller, and an all around reliable person. I really appreciate all you do!Melanie
Gretchen HoffstadtGretchen is covering the Westside nurse triage calls in addition to her own work while her colleague is on vacation.Patients receive ongoing care which results in reduced drops in care and increased patient satisfaction. Providers do not have to take on the additional work of having to screen the triage calls. Thank you Gretchen!Sian Durham
Greg GizaGreg covered the downtown nursing triage line while the nurse there was on vacation.Taking on this additional work meant that the patients at Downtown continued to receive care and that the Downtown providers did not have to take on the task. Continued engagement of patients reduced drops in care and increases patient satisfaction. Many thanks Greg!Sian Durham
Ikeria BakerIKeria is a wonderful referral coordinator! She has been covering for one of our employees and she has done and is doing a great job! She takes her job extremely seriously and is very professional with the patients and always get the job done in a fast and organized and efficient manner! Whenever a patient needs last minute help with a referral she is there to help even if that means extra work for her. Her sweet and helpful disposition always puts the patients at ease, even the most difficult ones! We value her help and her work so much and all of our providers here at south beach hcc agree that she is wonderful. Ikeria truly is a wonderful employee of AHF and a lovely human being!Ikeria has gone above and beyond helping patients with referrals and helping them through with important doctor’s appointments. She truly personifies what AHF is all about which is to help everyone regardless of their background or ability to pay. Wonderful example for all of us in AHF.Betsy Andersen Nurse Manager
Elvia RiosIn an effort to assist many of our patients Elvia autonomously located an imaging facility and went through many individuals in an attempt to find a location that will aid patients with the cost of their imaging needs.Elvia’s attempt to locate an imaging facility lead to the development of our indigent patient’s being able to obtain Free imaging. This serves many of our patients at the HCC which will aid in better care and improved compliance.Nikia Barnes
I. Jean Davis-HatcherDr. Davis-Hatcher has great passion for her career and dedication for her patients. From what I observed at the clinic sites, Dr Davis-Hatcher always make sure patients do not slip out of care. For example, she was out sick for a few days and she was willing to work extra hard so all patients, especially the new patients, receive their medications. She was worried knowing that some patients did not receive their medications while she was out sick.I want to recognize Dr. Davis-Hatcher for her effort in taking care of her patients. She puts in the time to make sure her patients are well taken care of and no patient leaves the clinic without proper care. She stands by AHF mission of HIV/AIDS prevention, care, and treatment for everyone.Vivian Quach
Dominita MorrowI would like to recognize her for all her hard work and dedication that she puts in to her work and her clients. Not only does she help me when need but she also gives me direction and what I can do to better myself with keeping up with my insurance . He takes the time to explain what she is going and why . She always follows up with me in a timely manner .I have been to other benefits workers and was not  able to get to get half of the help that she gives. I know that there are a lot of people that come into the office for care but Dominita makes you feel important . She takes her time , she is understanding and caring. She show real leadership in all that she does



Dominita



Thank you so very much , not just for helping me but others also
Client
Monica SiguenzaMonica Siguenza helps report the conversion rate of contact form submissions to clients. She manually goes through the CPS listing to deliver accurate data reporting and client tracking information needed to see the progress of our web and digital initiatives. She delivers these reports on-time and is always willing to help. I appreciate you, Monica!All of her work helps us measure the effectiveness of our campaigns and marketing strategies, which overall serves the purpose of AHF: helping potential clients in-need receive our care.Megan Yu
Christopher AtnielHe is just so helpful and friendly and really goes above and beyond to make you feel comfortable reaching out to him. I was late on submitting my expenses and he assured me reimbursing me was his priority and not to worry. It was very comforting and he was completely pleasant the entire time.He exemplifies the kind of person I would like to interact with on a daily basis when at work, enthusiastic, caring and engaged.Sarah Whitelocke
APTeam always goes above and beyond for the events team. Are responsive and make last min requests possible.They have allowed us to maintain strong and reliable relationships with our vendors.

Events Team
Aileen PeliasUnder any and all circumstances, she is readily available to ensure myself and the team are always taken care of every step of our travel process. She is a team player, and gets the job done no matter what! We are truly grateful for all of her efforts, and constant nimbleness.Nimbleness and dedication.Max Alvarez
Brittany SwanBrittany has gone above and beyond in getting requisitions approved for me. As well as constantly keeping me up to date with status of pending action items. She is always on top of her work.Brittany constantly brings positive energy and upbeat attitude. She is an amazing employeeDaniel Magsino
Lisa Bowerman <[email protected]>Lisa has been working on a new project for the marketing team.If everyone was as friendly, enthusiastic, quick and good at their jobs and as polite and patient as Lisa has been with me and my team, this would be a better world to live in.Kevin Pakdivichit
Zeneyda PadronExtremely helpful

Patient

Knowledgeable

Inviting
As my first week of employment Zeneyda has been extremely helpful to me. She has helped me solved numerous IT issues without hesistation.  She has been incredible helpful and definetely embodies the mission of AHF.Miguel Valenciana
GREGORY LEARExtremely helpful with new employee onboarding.



Greg has been extremely helpful with documentation during my first few days at AHF. He provided me with notes that allow me become successful in my role as Help Desk.
He has allowed me to grow in my positionMiguel Valenciana
Leroy SpencerLee is always ready and willing to help and to serve. We rely on him heavily for all of our IT needs here in our south beach location and we call him almost every day. He always goes above and beyond to help me and our other employees and providers. It’s always a pleasure to work with him and he is extremely knowledgeable and a very professional person. I wish all IT employees were like Lee!Because of his behavior we all feel at ease calling him and explaining our different IT needs. He is always friendly and willing to help!Betsy Andersen RN
Claudia CarlottiClaudia has been such a great leader in providing her expertise with streamlining workload for the web and data team here in marketing. I really look up to her as a woman in tech! She represents the smart and savvy woman that are few in the tech industry.Claudia’s behavior that represents the mission we should all strive for; asking us how long it takes for us to work on a specific project, then creating an automative system for us that will reduce our time in half. This helps our team focus more on other priorities.Melanie Maralit Diemel
Michael HancockI work with Michael Hancock consistently on projects that will better streamline the web routines in AHF Worldwide. Michael worked fast, effectively, and efficiently on all the requests I sent over to them regarding Mailchimp, Sweet IQ, Location Listing, and more. I appreciate all that you do, Michael!Michael Hancock’s work streamlines our web processes which helps free up our team to focus on digital campaigns that will drive more patients in-need to our clinics thus placing them in our circle of care.Megan Yu
Michael HancockMichael has been such a great resource for creating more efficient user flow through the on-line platform Domo. He has been providing us great solutions and guidance in order to clear out some of the tasks on our plates. Thank you Michael!The impact Michael provides represents his nimbleness and customer service characteristics.Melanie Maralit Diemel
Gardy Desravainefor the pass few months we have had a overflow of client from the Department of Health, in which we have gone over and beyond to meet all there needs and was able to get all of the clients that was send to us in CARE and provided that with  excellent Case management services. I must say thank you for your hard work. and the patients and pleasure you took in caring for all our clients. Thank you.Clients come here at AHF in Fort Myers FlMellie Prophete Case Management Supervisor
Teresa Fuentesfor the pass few months we have had a overflow of client from the Department of Health, in which we have gone over and beyond to meet all there needs and was able to get all of the clients that was send to us in CARE and provided that with  excellent Case management services. I must say thank you for your hard work. and the patients and pleasure you took in caring for all our clients. Thank you.Clients come first here at AHF in Fort Myers FlMellie Prophete Case Management Supervisor
Jeff McQuilkinfor the pass few months we have had a overflow of client from the Department of Health, in which we have gone over and beyond to meet all there needs and was able to get all of the clients that was send to us in CARE and provided that with  excellent Case management services. I must say thank you for your hard work. and the patients and pleasure you took in caring for all our clients. Thank you.Patient come first here at AHF and that what we do in Fort Myers Fl.Mellie Prophete Case management Supervisor
Abigail NicolasWithout hesitation Abigail pitched in to help her fellow nurse and team.  We have rosters of various numbers of clients and she openly offered to take on more than what was given in the best interest of the team/client. Her “can do” attitude is appreciated.Abigail advocates for not only her clients,  but her teammates too.  Not for recognition, but because it’s just the right thing to do.Bobbie-Jo
Megan YuMegan took a personal interest in getting a patient the care they needed. She made sure the HCC, the regional, the VP and the client were connected and the client was served.Going above and beyond like this, especially from someone who is not out in the field, is what AHF is all about. Megan went out of her way, and out of her job description, to make sure this sick patient got the care they needed.Kevin Pakdivichit
Roger LonaRoger spent many hours and was very resourceful in looking into an accounting snafu.Roger always takes requests seriously and, very quickly, finds answers and solutions outside of the box and in places you would never think to look. Roger’s ability to problem solve and connect seemingly disparate information. This ingenuity has saved the marketing department hundreds of thousands of dollars.Kevin Pakdivichit
Melanie Maralit DiemelMelanie Maralit Diemel is my reporting supervisor, and she is an amazing mentor, boss, and irreplaceable member of AHF Worldwide. Her ability to teach her expertise in web design, presentation, communication, and data reporting has improved me as an employee, professional, and person. Through conflicts or my learning challenges, she handles them with patience, nimbleness, and assures that a solution has been reached and learning has been achieved. I am so happy, and blessed, to have her as my supervisor. I look forward to continue to learn from her and to work alongside her to achieve the goals of Web & Data and AHF overall.Her actions have improved me as an employee, professional, and person. In addition, these actions always deliver on the goals of AHF in driving clients-in-need to our business lines through nimbleness and strategy.



I appreciate you so much, Melanie!
Megan Yu
Roger LonaRoger is always on top of everything and is so prepared and knowledgeable.He is such a great resource and help in everything especially for new location openings. I cannot even begin to explain how grateful I am for all his help.Jao Belandres
Nelly RodriguezShe has always been kind and helpful to others and is very hard working.She is very kind to people and always greats client with a smile and is very helpful.  some clients just come in the West Holly pharmacy just to tell her hello.Luis Antonio Rodriguez
Christina GeogheganI just recently started working with Christina Geoghegan. She goes above and beyond with responding to customer reviews on all of the AHF social platforms. Whether it is a customer who was upset or one that leaves a positive review. Christina comments on the review to help alleviate the situation. This is a small task, but goes a long way in the client experience!Christina is truly embodying the AHF mission by ensuring the best customer service.Nicole Pham
Vivian QuachVivian has been an employee that has always done her work without and issues.  Recently, a project was presented to her and in a short time, she has developed relationships with the Health Care Centers and developed a program in which pharmacy has clinical involvement in.  She has been able to work independently and proven many ways on how to improve and expand upon it.  She has shown her clinical interests as a pharmacist and gone above all expectations set forth.As a result of her actions, Vivian has been an integral part of the Health Care Team and assisted newly diagnosed patients into care.  This goes with AHF’s mission of “CUTTING EDGE MEDICINE AND ADVOCACY REGARDLESS OF ABILITY TO PAY”Anthony Dam
Anthony DamDuring the period where Central Refill Center, Gardena was down 5 technicians, Anthony helped to ensure that the prescriptions orders were on time by helping to support the staff at Gardena and adeptly reallocating his Float Team Staffing Resources.

Working collaboratively with the Gardena Team, Anthony and his Float Team were extremely flexible/nimble to provide staffing coverage for Gardena, as even last minute requests were met.  His Team reached out and made Gardena’s Goals their own.



Helen Yun
Helen YunHelen’s resolve is remarkable. She produces results effectively and strategically. She works endlessly to identify and recruit key players for our Central Refill Center. When asked for a task to be completed, she executes efficiently and successfully, and Gardena has never operated better.Helen’s leadership skills in Gardena Central Refill Center are unparalleled. Time and time again she surpasses expectations and anticipates hurdles. She keeps refining the system until we have a truly automated system that is nearly fail-safe. I am truly thankful for her, and value her skills every day. Helen has improved processes, discipline and operations in Gardena, and contributed to AHF as a whole.Cindy Markarian
Teresa PenaI would like to informed you that today while I was trying to capture a new patient to the AHF East Los Angeles pharmacy, I was told by the client that he was not able use our services due to insurance restrictions. Furthermore, he stated that he was having some issues with his insurance in order to pick up his medication at a pharmacy. In the mean time, a technician by the name of Terry helped him through the ordeal. He said that Terry was extremely helpful and she was able to get his meds at CVS near him since he did not want mail order nor delivery. He is very a discrete person. He is very grateful to Terry.Even though this happened almost 2 years ago, he still remembers how nice Terry was and he would like to stop by the pharmacy one of this days to thank her personally. He also stated that he had many questions about his medications and Terry was always willing to help with information event though he was not going to be able to use our pharmacy. He wishes that in the future if his insurance allows him, he can use us as his pharmacy.

Terry, I want to thank you an acknowledge that the impression that you had on this newly diagnosed client almost 2 years ago, it had made him to be adherent and much more understanding of HIV. He shared that the still straggles with his diagnosis but he is working on it day by day.
Edwin Millan
Allan PfeilWe have a couple of Portuguese speaking patients and Allen went Above and Beyond by translating the Signature on File to Portuguese for us.Very helpful in making our patients feel more welcome to AHF Pharmacy as well as AHF Clinic here at Westside- sending the message that we not only welcome diversity but also celebrate it!Samantha Kim
Valerij OksValerij is a team-player, maintains a positive outlook, and provides support to many AHF employees and patients.Valerij is personable, and yet conducts himself professionally. Every time I see Valerij, he aspires to grow and learn. He is willing to provide extraordinary and compassionate patient-care, whether it’s selling needles to our IV drug abusers, or conducting clinical services regarding HIV therapy and other disease states. His clinical notes are robust, and he takes the time to review and ensure the integrity of other notes as well. Recently, Valerij was willing to float to the Bay Area and San Diego to provide expertise and coverage so that others could attend Quarterly meetings. He also dropped by to provide support at our East LA Health Fair on a Saturday! Thank you Valerij for your hard work and dedication. You are such an asset to our company!Cindy Markarian
Vivian QuachVivian has been instrumental and has done an outstanding job in providing support for our Healthcare Centers and partnering with AHF Providers.I wanted to recognize and extend my gratitude for all the hard work and positive results that have stemmed from Vivian’s efforts. She has worked to problem-solve and build relationships with AHF employees that work in the clinics. She helped Dr Jean Davis-Hatcher in Upland, and captured two new patients in one day. I wanted to let Vivian know how much her dedication means to us. Thank you Vivian 🙂Cindy Markarian
Philip HoLeadership recognitionPhilip has been a supportive supervisor since my day one at AHF. He was the one who interviewed me and has been there to follow up and check since my start. When I was involved with the Board of Pharmacy in a case, he canceled his trip to Texas and changed his schedule for the entire week so that he could fly to attend the meeting with me. I’m truly appreciative of having a supervisor like Phil.Maryana Arsanious
Jaypee SalesTeam Player

Proactivity

Commitment to AHF

Jaypee always jumps in to assist. When we changed the entire workflow and she had to work more than before, she was able to cover all the billing of the pharmacy by herself. She also carries a big load of work whenever her coworkers are off, and she plans ahead to minimize work overload on herself or on her coworkers. In addition, when she was offered a job at a different institution, she refused the offer to stay with AHF to take care of our patients.Maryana Arsanious
Andy LinProactivity

Team Player

Andy has been involved with the pharmacy team as a pharmacy floater. He is always proactive and a team player. He goes above and beyond to help the pharmacy team in SF and also to take care of our patients.Maryana Arsanious
Beatrice DorseyBeatrice is always helpful and eager to assist me or anyone else in need of assistance.Beatrice is the Office Administrator of Broward Wellness Center. She trained me for my current supervisory position. Beatrice goes above and beyond on a daily basis. It doesn’t matter what her schedule is like, she always makes time in her day to assist with any task or matter that may need to be taken care of. she exemplifies teamwork and being a team player daily.Twala Drayton
Beatrice DorseyBeatrice is always helpful and eager to assist me or anyone else in need of assistance.Beatrice is the Office Administrator of Broward Wellness Center. She trained me for my current supervisory position. Beatrice goes above and beyond on a daily basis. It doesn’t matter what her schedule is like, she always makes time in her day to assist with any task or matter that may need to be taken care of. she exemplifies teamwork and being a team player daily.Twala Drayton
Darling MartinezDarling is kind and she is always helpful.Darling is a manager in wellness. I am a manager at Broward wellness center. Darling is always helpful and kind to me and anyone else in need. Anytime I need assistance (from borrowing supplies at the last minute to needing staffing covered) Darling always does her best to assist me the best she can in a timely fashion. I greatly appreciate her.Twala Drayton
Darling MartinezDarling is kind and she is always helpful.Darling is a manager in wellness. I am a manager at Broward wellness center. Darling is always helpful and kind to me and anyone else in need. Anytime I need assistance (from borrowing supplies at the last minute to needing staffing covered) Darling always does her best to assist me the best she can in a timely fashion. I greatly appreciate her.Twala Drayton
Darling MartinezDarling is kind and she is always helpful.Darling is a manager in wellness. I am a manager at Broward wellness center. Darling is always helpful and kind to me and anyone else in need. Anytime I need assistance (from borrowing supplies at the last minute to needing staffing covered) Darling always does her best to assist me the best she can in a timely fashion. I greatly appreciate her.Twala Drayton
Broward Wellness Center Medical AssistantsThe Broward Wellness Center Medical Assistants work hard every day, providing non-stop customer service to over 130 clients on a daily basis. They work over a 9 hour a day shift maintaining a level of professionalism and accuracy that hard to measure throughout each and every shift.AHF is client-centered, they work hard to ensure this mission is met.Twala Drayton
Broward Wellness Center Medical AssistantsThe Broward Wellness Center Medical Assistants work hard every day, providing non-stop customer service to over 130 clients on a daily basis. They work over a 9 hour a day shift maintaining a level of professionalism and accuracy that hard to measure throughout each and every shift.AHF is client-centered, they work hard to ensure this mission is met.Twala Drayton
Broward Wellness Center Medical AssistantsThe Broward Wellness Center Medical Assistants work hard every day, providing non-stop customer service to over 130 clients on a daily basis. They work over a 9 hour a day shift maintaining a level of professionalism and accuracy that hard to measure throughout each and every shift.AHF is client-centered, they work hard to ensure this mission is met.Twala Drayton
Eric AmayaI had the pleasure of working with Eric when he performed HIV testing at the Chicago HCC.  Eric was always punctual and came through the door with a smile on his face.  He went about his work happily and efficiently.  You don’t have to worry about a slack or lost hours when Eric is working as he is very self-motivated.  Since he began his tenure conducting testing at the newly-opened OTC here in Chicago, Eric and I work together when he gets an opportunity to make an appointment on a client’s behalf. He is always ready with all information that is required to schedule the client and any follow-up information is securely forwarded within reasonable time, for example, completed referral forms.  He also checks in to make sure the client showed up for his or her appointment.Eric Amaya has been a great team player who is very passionate about his role at AHF.  It is really great that AHF has positive employees like Eric that can help the organization realize it’s bigger goals.Marlene Love
Whitney Engeran-CordovaPublic Health Division (PHD) Research engages in collaborative research studies with external organizations, institutions, and companies. These external studies bring in revenue for PHD based on study participant enrollment. As part of study guidelines, each study offers incentives to participants, ranging from $25 to $100 depending on the invasiveness of the study. In order to successfully enroll participants, PHD Research regularly requests gift cards from PHD Finance. Following recent amendments to the gift card purchasing protocols, Whitney Engeran-Cordova personally engaged with PHD Finance and AHF Finance to ensure PHD Research received gift cards. Whitney’s engagement throughout the gift card ordering protocols helped PHD Research successfully continue its daily participant enrollment without pause.PHD Research enrolls participants for three studies and expects to begin enrollment for a fourth study this week. Whitney’s direct efforts ensures PHD Research can achieve its daily enrollment goals and continue to bring in revenue for PHD. In addition, Whitney’s continued advocacy for the PHD Research program demonstrates PHD’s commitment to cutting-edge services; PHD Research’s studies involve the validation of new devices and medication that lead to the next generation of HIV/STD testing and treatment. PHD Research looks forward to continuing participant enrollment because of Whitney’s leadership, advocacy, and engagement.Adam Sukhija-Cohen
Carlos OrellanaCarlos has been a vital contributor to PHD during his time here. He is always available if any of the staff have questions or concerns.

When I ask Carlos for assistance, he responds immediately. He is always positive, smiling and friendly. He is reliable and we can always count on him.

Carlos is a very hard worker and dedicated to his role, numerous directors and staff have witnessed his efforts.
He upholds an honest, passionate and friendly attitude. He is professional and happy to help with tasks inside and outside his normal role. He is quick to learn and ask questions.Matthew Thornton
Matthew SantosThe Western Public Health Laboratory processes daily HIV p24 samples for AHF Wellness Centers in California, Nevada, and Texas. Currently, there is only one Laboratory Technician assigned to process an average of 1,800 samples per month. Matthew Santos is a Research Associate in the Public Health Division Research program. Matthew has laboratory experience and is always willing to assist in the Western Laboratory on days when the Laboratory Technician is out of the office. Matthew successfully balances his time allotted to recruiting participants for a multitude of PHD Research studies with his work in the Western Laboratory. He has also helped ensure that all laboratory equipment and devices are stocked, organized, cleaned, and adherent to laboratory regulations.Matthew Santos goes above and beyond with his extensive knowledge of laboratory operations to ensure that the Western Public Health Laboratory remains a high-quality site at AHF for sample processing, research studies, and ultimately the provision of cutting-edge services. Matthew is a member of the Public Health Division Research team, but he is devoted to helping PHD staff in the Laboratory and in Wellness. As a result of Matthew’s devotion to the AHF mission, clients seeking HIV/STD testing at Western Wellness receive a higher quality of care.Adam Sukhija-Cohen