November Above & Beyond

Nominee

Reason

Impact

Nominee: Harry Watters
Department: Department of Medicine/Healthcare Centers
Submitted by: Russell Walker
Harry has stepped up Multiple Times recently to assist with other HCCs. Harry has been an instrumental part of onboarding at Fort Worth HCC and has assisted in training the new Practice Manager there. Harry left a great impression on the PM and has been a support daily to the PM.
Harry has also assisted with other HCCs facing issues – regarding scheduling and stepped up at the last minute to ensure this had been fixed.
Harry’s commitment to these tasks has been instrumental in patient care at these locations. He has ensured through the training that the team at Fort Worth is fully ready to continue the great care for patients there. With the scheduling issues, Harry has made sure that patients have access to appointments to see their favourite provider.
Nominee: Anyssa Baca
Department: Finance
Submitted by: Merrill Spicker
Anyssa jumped in and helped to support a new tax reporting requirement. She took the initiative to gain an understanding of the requirement and offer solutions to provide the requisite information in a very timely manner to achieve the reporting deadline. This was on top of her many other areas of responsibility.
Anyssa demonstrated proactive initiative and teamwork. Appreciated the support and spirit of working together to achieve results.
Nominee: Juliet Mwai
Department: Public Health Division
Submitted by: Bret Camp
The Ft Worth HCC was in dire need of front end phone and reception coverage. The call went out for help and Juliet took initiative and crossed business lines as well as the county line to lend a hand.
Juliet chose to step outside of her business line and program to help at a site outside her normal zone. Juliets actions demonstrates care for our patients and compassion for team members.
Nominee: Austin Treat
Department: Marketing & Communications
Submitted by: Jaeho Kim
He is a very good at editing videos of interns
I sit right in front of him and he is very focused when his working.
Nominee: Chinenye Nwoke
Department: Managed Care/Positive Healthcare
Submitted by: Joanne Tillman
Chinenye is a Team player, hard worker, and willing to go above her normal job description to help the health plan reach the goals that we have set for ourselves and our members.
Chinenye is the nurse practitioner for the health plan and work with members to complete their annual wellness visits. We have recently started a new initiative to complete the members retinal eye exams and Chinenye has been a major factor in the initiative by completing these visits in the health care centers with her other visits. she ahs worked with the team to iron out the processes in the new program to help get the job done. Thank you Chinenye!
Nominee: Nicole Pham
Department: Marketing & Communications
Submitted by: Staci Mullins
Nicole was a tremendous help in preparing for the Board of Directors retreat in Chicago and ensuring all sites were presentable. Nicole has also been helpful in Providing any marketing needs for Columbus sites and is always easy to reach and informative. Nicole speaks of the importance of AHF’s mission regularly and shows our core values through her work.
Nicole highlights our mission through conversations with those she communicated with. She makes sure that our marketing needs are up to current standard and within eye of the consumer/patient. She wants to make sure our services are known and does that by having an eye for detail. While working on Chicago sites she provided a detailed list of need. Nicole also went above by helping CALOR prepare for their grand opening by spending additional time the evening before on finishing touches.
Nominee: Shyree Robinson
Department: Finance
Submitted by: Cindy Markarian
I have no words to describe how much gratitude I have for Ms Shyree Robinson, but I will try my hardest to articulate how much I appreciate her. She is inimitable and exceeds all my expectations, time and time again.
If I were to list details and incidents on when and how Shyree was able to assist in daily operations, I would simply not have enough room here. Not one week goes by (even though I try) where I am without Shyree’s assistance. She knows how to assist and explain directives on how to navigate the ETIME and where to go for help if we are stuck. More often than not, she is able to work her magic and assist in getting all our employees paid on time, every time. Shyree, thank you so much and know that we’d be lost without you.
Nominee: Hollywood Pharmacy
Department: Pharmacy
Submitted by: Orly Lysbeth Sustaeta
Vahe Lepedjian
Chaz Dagnino
Brittany Tang
Mark Talabong
Raquel De Paz
Reina Hernandez
Abraham Cruz
Jesse Botello
Yadira Pompa
George Wu
always help the MA’s with questions we have for our patients. If we need our vaccines or meds for our patients they are always helping and willing.
Vahe Lepedjian
Chaz Dagnino
Brittany Tang
Mark Talabong
Raquel De Paz
Reina Hernandez
Abraham Cruz
Jesse Botello
Yadira Pompa
George Wu
The team is always happy and friendly. They work hard to help patients with their needs.
Nominee: Hollywood Pharmacy
Department: Pharmacy
Submitted by: Orly Lysbeth Sustaeta
The whole staff at Hollywood Pharmacy are AWESOME!!!
They help the MA’s with the vaccines and advocate for the patients that need help
Nominee: Shalrese Johnson
Department: Finance
Submitted by: Orly Lysbeth Sustaeta
She was very helpful with my direct deposit changes and patient with me.
I need her help. She answered all my questions.
Nominee: Eva Dominguez
Department: Department of Medicine/Healthcare Centers
Submitted by: Orly Sustaeta, Karyn Silvestre , Marjorie Laubhan, Markcus Radford.
We at the Hollywood Nurses Station would like to recognize Eva for her hard work and excellent communication skills. She always finds a way to communicate with the MA’s or RN with questions that the patients may have. She also is always smiling and has a very positive attitude all the time.
She’s a great team player and is always a concern and advocating for our patients.
Nominee: Lindsay Drake
Department: Department of Medicine/Healthcare Centers
Submitted by: Bobbie-Jo Horton
On my follow up call with a PHP client she expressed that her Health care provider Lindsay ARNP stopped in while hospitalized and brought her ARVs to the bedside.

successfully engaged and retained in care:

This client returned care about a year ago with a CD4 well below 50 and has successfully achieved viral suppression with good immune reconstitution under care of her PCP Lindsay Drake. This client has special needs and has endured traumatic experiences making it difficult for adherence. Lindsay has developed genuine trust with her patient. The client looks forward to her PCP appts and seeing her provider.

Nominee: Daisy Tello
Department: Managed Care
Submitted by: Joanne Tillman
Daisy is an excellent Care Coordinator for the health plans and she is always willing to go above and beyond to help meet the needs of our patients.
She is eager to support other quality improvement projects that we have implemented and has great communication with the members, which helps a lot. Her help has been invaluable with the projects and the classes and I am happy to work with her!
Nominee: Gilbert Gil
Department: Managed Care
Submitted by: Zachery Reedy
Gilbert use to be my case manager. He was my first case manager when I was diagnosed in April of 2018. During my time in Orlando, I struggled with homelessness and drug addiction on top of managing my health. All the time, Gilbert was there for me finding me resources for assistance and just being a friend. He knew of my issues even though I never directly told him. And he respected me as a person more than enough to never bring it up, until I was ready to. In February, I relocated to Fort Lauderdale and in April checked into a 5 month Rehabilitation Center specifically targeting LGBTQ and HIV Positive people. Even with changing locations and Case Management, Gilbert was there for me. A few months ago, Gilbert suffered a enormous loss when his wife suddenly was diagnosed with Cancer and soon passed away, leaving him alone with their only child. Surprisingly, with this happening, and him also having his own health issues with a severe injury to his leg, Gilbert managed to stay positive, aware, and involved wit
This man goes above and beyond his duties to ensure prosperity and health hope everyone that he interacts with AHF. I’m not even a client of his anymore in right now. But I am looking into moving back to Orlando ASAP and he is diligently looking for ways to help me and being my advocate.
Nominee: Shyree Robinson
Department: Finance
Submitted by: Kelly Capozzi
Shyree is a great leader, and deserves recognition for all the hard work and many hours she puts in.
I have been working in the Payroll Dept at AHF since 2012 and during this time Shyree has led the payroll dept and has always pushed to keep up with the most current and efficient technology and updated systems possible. Keeping the department running through some very difficult and lengthy upgrades and implementations to new systems without ever dropping the ball. Shyree is a strong, fair and kind leader always encouraging the team, jumping in to help with processing, making sure every team member is included in everything and always having her employees back. I cant even begin to name all of the reasons, but Shyree really does deserve recognition for all she does!
Because of Shyree’s leadership and strong work ethic, she keeps the payroll dept doing what they do to make sure all employees are paid. That is not always thought about, not recognized nearly enough and is beyond appreciated!
Nominee: Sandra Win
Department: Department of Medicine/Healthcare Centers
Submitted by: William Stewart
Since joining our staff, Dr. Win has repeatedly gone above and beyond to take care of our patients and keep the HCC running as smoothly as possible.
There have been many staffing difficulties, shortages and changes during her time here, and she somehow finds ways to get all of the bases covered. Even with these obstacles, she has maintained a positive and upbeat attitude that really helps alleviate staff stress. Some days she has to fulfill the duties of MD, RN and MA to keep patient needs met.
Nominee: Jesse Galan
Department: Department of Medicine/Healthcare Centers
Submitted by: Vahe Lepedjian
I’d like to nominate Jesse Galan for his unwavering commitment toward improving Hollywood HCC. He has been instrumental in developing interdepartmental communication which has directly translated to better patient care. He maintains an open door policy for everyone in the clinic (and pharmacy) and never loses sight of his goal to refine our practice every day, regardless of what obstacles he’s faced with. And despite the fact that a significant portion of our success is due to his efforts, he always takes the time to express his gratitude toward our entire team. We all appreciate you, Jesse! See above
Nominee: James Carroll
Department: Department of Medicine/Healthcare Centers
Submitted by: Vahe Lepedjian
Dr. Carroll epitomizes leadership. As our medical director he holds the highest position in our clinic. Nevertheless, he treats every single employee with respect and always maintains a humble and approachable demeanor. This results in excellent interdepartmental communication and collaboration to provide the best possible care for our patients. The Hollywood HCC has had its struggles in the past but is now thriving and that success would not have been possible without Dr. Carroll’s contributions. We’re all ecstatic that he’s going to stay in LA and continue to lead our team to bigger and better things! See above
Nominee: Julie Cassun
Department: Pharmacy
Submitted by: Cindy Markarian
Julie is amazing, and I don’t think she hears this nearly enough. Her commitment and drive to save every cent is so admirable. Thank you Julie for working like AHF’s money is your own!
Julie is persistent and an integral member of our Audit team. She follows up and works so hard to make sure AHF is able to receive reimbursement as much as possible. In our current PBM climate, we truly value Julie’s efforts! Thank you Julie, you’re a gem!
Nominee: Sandra Win, MD
Department: Department of Medicine/Healthcare Centers
Submitted by: William Stewart, RPh
Since joining our staff, Dr. Win has repeatedly gone above and beyond to take care of our patients and keep the HCC running as smoothly as possible. There have been many staffing difficulties, shortages and changes during her time here, and she somehow finds ways to get all of the bases covered. Even with these obstacles, she has maintained a positive and upbeat attitude that really helps alleviate staff stress. Some days she has to fulfill the duties of MD, RN and MA to keep patient needs met.
The Oakland HCC has a long history of abrupt and troubling changes, and our reputation and our role in the local HIV care community are quite challenged. Dr. Win has been very forthright in expressing her goals for maximizing delivery of care and is very clear about discussing strategies to get this done.
Nominee: Lori Bradford
Department: Managed Care
Submitted by: Lori Bradford
Ms Bradford is always working hard for me providing me with all the available services my program offers I am tremendously happy to have her as my caseworker she works hard I feel blessed to have her!
Ms Bradford is always working hard for me providing me with all the available services my program offers I am tremendously happy to have her as my caseworker she works hard I feel blessed to have her!
Nominee: Alexius Culpepper
Department: Department of Medicine/Healthcare Centers
Submitted by: Daniel Sheridan
A Representative from an outside organization contacted me in regards to the top tier patient first customer service that Alexius exhibits. This should be recognized!
I would like to send kudos to one of your employees who I feel does an amazing job! Last year we had a client moving to Atlanta and he was needing assistance finding a provider in that area. I contacted several organizations including your facility. I spoke to Alexius and she stood out the most and is actually the only representative whom I remember contact information for after completing all of my calls. The reason she stood out was due to her outstanding customer service etiquette. She was so friendly, personable, cooperative and truly made me feel that she cared about the best interest of our client. At one point during our conversation she advised me I could give her name and contact information to our client and he was more than welcome to contact her. She said that if he did not live close where he could come to AHF Midtown she would provide him with contact information for a clinic that is closer to him. She said ultimately her goal for any client is adherence to care therefore if it meant goin
Nominee: James Shin
Department: Pharmacy
Submitted by: Michael Grant
James Thanks for the in-depth training with AHF. Some how you were able to cram alot of information in a short time period.
James methodology on how he trains provided innovative insight into the functionality of AHF. It was rewarding, challenging and a confident builder.
Nominee: Shalrese Johnson
Department: Finance
Submitted by: Shequonnia Cooper-Campbell
I’m taking out the time to recognize Shalrese Johnson. ( In the Finance Dept. )
She most definitely went above and Beyond for me.
Shalrese solved a problem for me at the last minute ( That I thought NO WAY she could pull this off… She did!)
and was very patient and polite to me.
She responded to my email request right away and tackled it.
I cannot thank her enough! And With that being said, I want her to be recognized for the outstanding job she does on a daily.
She nailed the mission and AHF purpose. Which is being of service to one another, being nimble, leaving a lasting impression that will maintain strong work relationships.
Nominee: Megan Tracy
Department: Pharmacy
Submitted by: Jeanine Cardi
Megan is a pharmacy technician here at the Farmingdale location,
She has been with AHF for approx. 4 months.
In this short time she has shown that she is a team player and is always willing to help others. Recently on two occasions she has taken the work load from others while they were on vacation or out sick while still learning all the ins and outs of her role and being part of the AHF mission.
She is truly dedicated and accomplishes all her goals in a cheerful manner.
By Megan taking over the workload from others, it has prevented delays in patients receiving their meds which is always a priority. She has shown she is nimble and patient oriented. She as proven to be a great asset to our team.
Nominee: Social Network Advocating for PrEP
Department: Research
Submitted by: Anthony J. Forbes
As Facilitators of SNAP which is Social Networks Advocating for PrEP. The research is designed to increase PrEP knowledge and uptake among social networks of Men who have Sex with Men. I have witnessed and they both have demonstrated an increase in their facilitation skills by engaging participants rather than lecturing them. They have demonstrated to be more comfortable with the content of the material, with the participants, and with each other. They have shown with each other that their roles and responsibilities are clearly defined, they value each others input, freedom to communicate with each other by having open and honest discussions and have agreed on a purpose and direction that they want to take their group sessions as facilitators. In observing the interaction with the seven participants its seemed more like a conversation with friends than lecturing of the material. They have been able to build trust, educate the participants about the benefits, misconceptions and countering negative stereotype
Both Jordian and LaShayy have definitely contributed to the growth and success by exposing the participants to our Circle of Care services which include the Pharmacy & Healthcare Center; Case Management & Housing Advocacy; Education,Testing, & Prevention Services; Food Pantry and Nutrition Services; Public Policy & Advocacy, and our Specialized Youth Services.
Their exposure to the SNAP Project at the AIDS Taskforce of Greater Cleveland has indirectly and in some instances directly introduced them to our onsite services.
Nominee: Christian Turner
Department: Pharmacy
Submitted by: Allan Pfeil
I have been an employee in San diego for about 3 years now. I joined the SD team 2 weeks before Christian took over as PIC. Since then I have witness his ability to carry on the amazing job done in SD. He has been a true mentor to me and many other interns and technicians. I have learned a lot from Christian but the one thing I admire is his ability to address and handle constant change and challenges with a clear mind, calm and open heart. He always sees the big picture and always has our patient’s best interest in mind. He’s passionate about his work, staff and clients. His conflict resolution skills are truly something I inspire to have. He’s an fantastic Pharmacist, a thoughful inspiring manager and above all an amazing person with a kind pure heart.
As described above, Christian applies AHF’s mission and purpose on a daily basis by always understanding our patient’s and community’s needs. He manages to do that with kindness, love and respect. The impact of his leadership can be seen by how AHF is perceived within our community in SD. That is why people come and stay here. As an Intern, I will forever treasure the lessons I learned from a true leader. Kindness, compassion, respect, loyalty and love. Aren’t those core values in AHF’s mission and purpose?
Nominee: Gardy Desravaine
Department: Managed Care
Submitted by: Mellie Prophete Case Management Supervisor
Congratulation for passing the Ryan White audit, Job well done.
Clients first goes over and beyond for his clients
Nominee: Susana Chinchilla
Department: Managed Care
Submitted by: Mellie Prophete Case Management Supervisor
Congratulation on passing the Ryan White audit. job well done.
Client first goes above and beyond.
Nominee: Teresa Fuentes
Department: Managed Care
Submitted by: Mellie Prophete Case Management Supervisor
Congratulation for passing the Ryan White audit. Job well done.
Client first, goes over and beyond for her clients
Nominee: Jeff McQuilkin
Department: Managed Care
Submitted by: Mellie Prophete Case Management Supervisor
Congratulation on pass the Ryan White Adult. Keep up the great work.
Clients first and going above and beyond for our clients.
Nominee: Jennifer (Hwa) Yeon
Department: Pharmacy
Submitted by: Cindy Markarian
Jennifer has been a remarkable asset to our Pharmacy team. As training manager, she has quickly absorbed our Policies and Procedures at AHF and taken ownership to gather and disseminate the information for new-hires.
Recently, we had an ACHC workshop in Burbank and Jennifer took such leadership with the accreditation training process. I appreciate her hard work and communication and help in this rigorous process. Thank you Jennifer, and please let us know if there’s anything we can do to make your job easier!
Nominee: Denise Martinez
Department: Public Health Division
Submitted by: Dierdre Wallace-Hines
Denise is a brand new Linkage to Care Specialist in Queens, NY. She has already been a great addition to our team. Denise is very patient-centered and gives that extra effort to make patients feel welcomed and want to come back!
Denise did her very first presentation with me at ACQC Far Rockaway. She did a great job explaining Linkage to the case managers. On our second presentation for Voces Latinas, we got 7 referrals – 5 for PrEP and 2 new HIV+. Denise hugs everyone with her smile and backs it up with her caring action. She ensures that patients are getting all services to meet their needs. Essentially, she is a great fit and already a valued team member!
Nominee: David Frazier
Department: Public Health Division
Submitted by: David Frazier
David Frazier is hard working, team player, calm, consistent and dedicated to the PHI MTU team. David became a volunteer during the summer after attending an event at the HCC. He then became our outreach staff person and then a full-time HIV tester. Since joining our team, David had gone above and beyond in every way possible! His presence on our team has been transformational. Our testing numbers have spiked, efficiency increased and overall our program has rebounded.
For example, after only being on the job as an HIV tester for a week, David was scheduled to do special event testing on 10/13 at OutFest, the last LGBTQ specific pride like event of the year. Last year, we tested over 90 individuals for HIV, with two experience HIV testers. David is new to this field, he has no background in healthcare, but he has a degree in Social Work. To all of our amazement, David tested 37 individuals for HIV during this special event. Our total was 78 individuals tested for HIV on 10/13. If it weren’t for David being such a quick learner, team player and highly motivated, we would not have reached our goal for the day. During the 3 months where we were without a full-time HIV tester, he served as outreach, which allowed the program to continue. Without David, our program would have been on hold. We would’ve lost precious time and productivity. HIs presence has no only ensure the continuation of our program, he has helped us exceed our monthly goal in October. We tested 278 in
Nominee: John Uppole
Department: Public Health Division
Submitted by: Quincy Greene
John is a life saver! Since he came on board regarding OPS for PHI MTU, our reporting has drastically improved. John is vigilant, communicative, empathetic, effective and he goes above and beyond to help ensure that our reporting is 100% accurate and on time. John has saved me so many times! John is selfless and focused!
Recently, we lost one tester on our 2 person team, due to a promotion to linkage. This meant that I was the sole tester for 3 months, until we hired David (whom I will also nominate). One of the challenges of mobile testing is reporting. Reporting is daily, weekly and monthly. I was swamped for 3 months with multiple moving pieces. Again, the most important aspect of mobile testing is reporting and John is such a team player! He helped me maintain compliance regarding QA/Formstack/52 report/EOM and supply orders. Without John, on my side, I would’ve faltered. He had my back every day, texting and emailing me if anything needed revisions. He also made sure that we became completely accurate without reporting. I owe our reporting improvements and performance to John! John saved me from failure during a challenging transitional period.
Nominee: Leslie Kelley
Department: Department of Medicine/Healthcare Centers
Submitted by: William Gray
I witnessed Ms. Kelley on a day to day basis perform multiple duties answer numerous questions all day and still maintain a professional demeanor.
I witnessed Leslie Kelley’s interaction with a client that was very upset and yelling at the doctor. The client was in the exam room with the doctor and the door was closed and the client can be heard yelling and using profanity at the doctor. We informed Ms. Kelley about the situation and she opened the door and spoke to the client and was able to get him to calm down. At the end of the incident the client was calm and following instructions. I feel that this is truly apart of AHF Mission and Purpose. Ms. Kelley handled the situation very professional and very courteous to the client and was able to keep any harm to the Medical Director and the staff.
Nominee: Tinia Briggs
Department: Advocacy
Submitted by: Lynette Moore
I have first hand knowledge of the dedication and willingness to go above and beyond that this woman whole heartedly applies. I have never seen anyone willingly and enjoyably provide such a supernatural touch to people around her she is a natural at it and with no effort it seems. The fact that she has no idea that she saved my life. I cant even put in words what hope and push she gave me not a push that would push you off the cliff but a nudge, and I am forever changed by her awesome way. Not just her talk but her walk. Most time in life people have one or the other, but with her its the walk and the talk. I am a middle age female and I have come into contact with many, many, many people in my 54 years but this one is one that’s been most affective. Not only am I enjoying life again but I am thriving, looking forward to my limitless future, prepared for life and the curb balls it will throw. But I am also proud to say I am excited about my new job. The fact that I am now A employee of World (Oakland locatio
She has weeved the inner essence of AHF in her approach, client support, structure
Nominee: Amber Lafontante
Department: Department of Medicine/Healthcare Centers
Submitted by: Russell Walker
Amber has stepped up to ensure the smoothest opening of the new Liberty City HCC. Amber has been our person on the ground to assist with installations and emergency corrections. Amber has shown great teamwork. Amber has also brightened up the new space with her infectious smile and positive attitude.
Amber’s work ethic has given a new air to the Liberty City HCC. From the previous location to the new one, you can sense the atmospheric change and how our patients are much more open to coming in to continue their care. Amber is a great asset to the HCC and AHF as a whole.